Sooner or later (mostly sooner) your admin team is going to have a question. An issue will arise, say about an attachment that wasn’t included in a claim submission, which caused a denial, but no one knows how to even begin to track it down. That’s when you’ll want an experienced billing and RCM expert, not only to answer your questions, but to go the extra mile and provide insights and information that will help solve the issue at hand, and ensure against future omissions or similar problems.
As the saying goes, “Experience is genius.” And the genius of having a team of billing support experts is also the surest way for a practice to save money through efficient and effective billing, and save time and stress from unnecessary resubmissions. Committed experts provide continuity in best practices, and enable staff to trust that there will always be a knowledge professional who can be contacted directly whenever they’re needed, not a chat bot, an 800#, or the unhelpful Help Center on a website.